Delivery Policy
Welcome to YIP YAP.
We strive to provide high-quality pet products and a smooth shopping experience for our customers in Sweden and throughout Europe.
Order Processing
Orders are processed after payment confirmation. Processing times may vary depending on product availability and order volume. Customers will receive an order confirmation email once their purchase has been completed.
Delivery
Delivery times may vary depending on the product, destination, and logistics provider. We continuously work to ensure that orders are dispatched as efficiently as possible. Once an order has been shipped, tracking information will be provided when available.
Delivery Information
Delivery schedules may vary due to factors beyond our control, including:
Carrier delays
Customs procedures
Public holidays
Seasonal demand
Weather conditions
We appreciate your patience and understanding in such situations.
Track Your Order
When tracking is available, customers will receive tracking information via email after dispatch. For questions regarding delivery or order status, please contact: support@yipyap.se
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information. YIP YAP cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information entered at checkout.
Return Policy
At YIP YAP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us and we will do our best to assist you.
Return Requests
Return requests must be submitted within 30 days of receiving the order. To initiate a return request, please contact: support@yipyap.se
Please include:
Your order number
Full name
Reason for return
Photos if the item is damaged or defective
Return Conditions
Returned items must:
Be unused when possible
Be returned in original condition
Include original packaging where applicable
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We may request photographs to promptly resolve the issue.
Refunds
Approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Situations Where Items Cannot Be Returned
Returns may not be accepted in the following cases:
Excessive use or damage after delivery
Products intentionally damaged by the customer
Incomplete return information
Contact Us
For all questions regarding shipping, returns, or refunds: support@yipyap.se
Thank you for shopping with YIP YAP.