Shipping & Returns

Shipping & Returns

Welcome to YIP YAP. We strive to provide high-quality pet products and a smooth shopping experience for our customers in Sweden and throughout Europe.

Order Processing

Orders are processed upon payment confirmation. Processing times may vary depending on product availability and order volume. Customers will receive an order confirmation email once their purchase has been completed.

Delivery

Delivery times may vary depending on the product, destination, and logistics provider. We continuously work to ensure that orders are shipped as efficiently as possible. Once an order has been shipped, tracking information will be provided when available.

Factors that may affect delivery

  • Carrier delays
  • Customs procedures
  • Public holidays
  • Seasonal demand
  • Weather conditions

We appreciate your patience and understanding in such situations.

Track your order

When tracking is available, you will receive tracking information via email after delivery. For questions regarding delivery or order status, please contact us at: support@yipyap.se

Incorrect delivery information

Customers are responsible for providing correct delivery information. YIP YAP cannot be held responsible for delays or delivery problems caused by incorrect or incomplete address information provided at checkout.

Return Policy

At YIP YAP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us and we will do our best to assist you.

Return Request

Return requests must be submitted within 30 days of receiving the order. To initiate a return, please contact us at: support@yipyap.se

Please include the following in your request:

  • Your order number
  • Full name
  • Reason for the return
  • Photos if the item is damaged or defective

Return Eligibility

Returned items must:

  • Be unused when possible
  • Be returned in original condition
  • Include original packaging when available

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We may request photographs to quickly resolve the issue.

Refunds

Approved refunds are processed to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Situations where items cannot be returned

Returns may not be accepted in the following cases:

  • Excessive use or damage after delivery
  • Products intentionally damaged by the customer
  • Incomplete return information

Contact Us

For all questions about shipping, returns, or refunds: support@yipyap.se

Thank you for shopping at YIP YAP. 🐾

Frequently Asked Questions

Can't find the answer? Contact us at support@yipyap.se – we reply within 24 hours on weekdays.

What is the delivery time? +

Delivery usually takes 7–14 business days. We continuously work to improve delivery times.

Do you ship internationally? +

Currently we ship within Sweden. Contact us at support@yipyap.se for more information.

How can I contact you? +

You can reach us by email at support@yipyap.se. We reply within 24 hours on weekdays.

What is your return policy? +

We offer a 30-day return policy from the date you received your order. The product must be unused and in its original packaging.

How do I make a return or complaint? +

Send an email to support@yipyap.se with your order number and reason for return. We will guide you through the process.

When will I receive my refund? +

Once we have received and approved your return, the refund will be processed within 10 business days.

Do you have your own warehouse? +

Yes, we manage our own inventory to ensure quality control and fast dispatch.